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Return & Refund

365-DAY WARRANTY

What is your Return & Refund Policy?

You’ll love Oh My Crafts products or your money back!

We stand behind our products. If for any reason you are not completely satisfied with your products, we offer a 365-day Warranty with a full refund or a store credit or exchange without returning the products.

Simply email to help@ohmycrafts.com at any time. We'll always do our best to take care of you. 100% SATISFACTION GUARANTEE!

What should I do if the items I received are defective/incorrect/damaged?

If you have received products which you did not order or a damaged/defective product please contact our Customer Service Team via help@ohmycrafts.com immediately and let us know the details of your package. 

Our Customer Service Team would appreciate if you could attach some pictures of the products in order to expedite the process.

When will I receive my refund?

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

If you haven’t received a credit for your return yet, here’s what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.

Will the shipping be covered for my returns?

We support a returnless refund so please no worries! 

Can I exchange my products?

You can always exchange your item to a new one, please email to help@ohmycrafts.com, our customer service will support you as soon as possible.